Research Group: Technical and Professional Communication (TPC)

Article

Hoeven ter, Claartje L. and Fransen, Marieke L. (2008) 'When the Chips are Down': The Relation between Stress, Social Support, and Food Product Attitudes. Advances in Consumer Research, 35 . pp. 960-961. ISSN 0098-9258

Beldad, Ardion and Geest van der, Thea and Jong de, Menno and Steehouder, Michaël (2012) A cue or two and I'll trust you: determinants of trust in government organizations in terms of their processing and usage of citizens' personal information disclosed online. Government information quarterly, 29 (1). 41 - 49. ISSN 0740-624X

Verhoeven, F. and Hendrix, M.G.R. and Friedrich, A.W. and Daniels-Haardt, I. and Nijland, N. and Steehouder, M.F. and Gemert-Pijnen van, J.E.W.C. (2007) A web-based infectious disease communication system to enhance healthcare workers’ knowledge, attitude, and risk perception about safe work practices. Technology and Health Care, 15 (5). pp. 366-367. ISSN 0928-7329

Jansen, Carel J.M. and Steehouder, Michael F. and Pilot, Albert and Schrauwen, Dick and Looijmans, Paul J.M. (1986) ALEXIS: computer-assisted feedback on written assignments (1). Computers and Composition, 4 (1). pp. 32-45. ISSN 8755-4615

Karreman, Joyce and Geest van der, Thea and Buursink, Esmee (2007) Accessible Website Content Guidelines for Users with Intellectual Disabilities. Journal of Applied Research in Intellectual Disabilities, 20 (6). pp. 510-518. ISSN 1360-2322

Steehouder, Michaël (2001) Achter de knoppen: over technische communicatie en communicerende technici. Tijdschrift voor Taalbeheersing, 23 (1). pp. 41-48. ISSN 1573-9775

Steehouder, Michael (2004) Acquiring Procedural Knowledge of a Technology Interface: Introduction to this Special Issue. IEEE Transactions on Professional Communication, 47 (1). pp. 1-4. ISSN 0361-1434

Loorbach, Nicole and Karreman, Joyce and Steehouder, Michael (2007) Adding Motivational Elements to an Instruction Manual for Seniors: Effects on Usability and Motivation. Technical Communication, 54 (3). pp. 343-358. ISSN 0049-3155

Hoof van, Joris J. and Reijlink, Lian M.J. and Dalen van, Wim E. (2010) Alcohol outlets near schools in a midsize Romanian city : prevalence and characteristics. Romanian Journal of Legal Medicine, 18 (4). 295 - 300. ISSN 1221-8618

Zwijze-Koning, Karen H. and Jong de, Menno D.T. (2005) Auditing Information Structures in Organizations: A Review of Data Collection Techniques for Network Analysis. Organizational Research Methods, 8 (4). pp. 429-453. ISSN 1094-4281

Lagerwerf, Luuk (2002) Boekbespreking: Adviseren met perspectief: rapporten en presentaties maken / Louise Cornelis. - Bussum : Coutinho, 2002. - ISBN 9062833020. Tijdschrift voor Taalbeheersing, 22 (4). pp. 359-361. ISSN 1573-9775

Vuuren van, Mark and Jong de, Menno D.T. and Seydel, Erwin R. (2008) Commitment with or without a stick of paid work: Comparison of paid and unpaid workers in a nonprofit organization. European Journal of Work and Organizational Psychology, 17 (3). pp. 315-326. ISSN 1359-432X

Bartels, Jos and Jong de, Menno and Pruyn, Ad and Joustra, Inge (2007) Communicatieklimaat, externe waardering en organisatie-identificatie op verschillende organisatieniveaus / Communication climate and perceived external prestige as determinants of organizational identification at different organizational levels. Tijdschrift voor Communicatiewetenschap, 35 (3). pp. 249-263. ISSN 1384-6930

Klooster ten, Peter M. and Visser, Martijn and Jong de, Menno D.T. (2008) Comparing two image research instruments: The Q-sort method versus the Likert attitude questionnaire. Food Quality and Preference, 19 (5). pp. 511-518. ISSN 0950-3293

Dorbeck-Jung, Bärbel R. and Oude Vrielink, Mirjan J. and Gosselt, Jordy F. and Jong de, Menno D.T. (2010) Contested hybridization of regulation: Failure of the Dutch regulatory system to protect minors from harmful media. Regulation & Governance, 4 (2). pp. 154-174. ISSN 1748-5983

Hall, Marinda and Jong de, Menno and Steehouder, Michael (2004) Cultural differences and usability evaluation. Individualistic and collectivistic participants compared. Technical Communication, 51 (4). pp. 489-503. ISSN 0049-3155

Karreman, Joyce and Steehouder, Michael (2002) De invloed van systeeminformatie op de transfer van procedurele kennis. Tijdschrift voor Taalbeheersing, 24 (4). pp. 332-347. ISSN 1573-9775

Prinsen, Sander and Gosselt, Jordy and Hoof van, Joris and Jong de, Menno (2006) De mystery shopper bespioneerd. Tijdschrift voor Marketing, 40 (11). pp. 4-5. ISSN 0165-1439

Timmers, Rian and Sorm, Ester and Schellens, Peter Jan and Hoeken, Hans (2008) De redelijkheid en overtuigingskracht van normatief sterke en normatief zwakke argumenten. Tijdschrift voor Taalbeheersing, 30 (2). pp. 117-132. ISSN 1573-9775

Steehouder, Michaël and Karreman, Joyce (2000) De verwerking van stapsgewijze instructies. Tijdschrift voor Taalbeheersing, 22 (3). pp. 220-239. ISSN 1573-9775

Hoof van, Joris J. and Gosselt, Jordy F. and Jong de, Menno D.T. (2010) Determinants of parental support for governmental alcohol control policies. Health Policy, 97 (2-3). pp. 195-201. ISSN 0168-8510

Nijhof, Nienke and Hoeven ter, Claartje L. and Jong de, Menno D.T. (2008) Determinants of the Use of a Diabetes Risk-Screening Test. Journal of Community Health, 33 (5). pp. 313-317. ISSN 0094-5145

Meij van der, Hans and Karreman, Joyce and Steehouder, Michaël (2008) Drie decennia computerhandleidingen voor beginners. Tijdschrift voor Taalbeheersing, 30 (3). pp. 268-287. ISSN 1573-9775

Jong de, Menno and Rijnks, Dietha (2006) Dynamics of Iterative Reader Feedback : An Analysis of Two Successive Plus-Minus Evaluation Studies. Journal of Business and Technical Communication, 20 (2). pp. 159-176. ISSN 1050-6519

Jong de, Menno D.T. (2009) Editing for the Workplace, the Academe, and the Discipline. Technical Communication, 56 (1). pp. 1-2. ISSN 0049-3155

Gemert-Pijnen van, J. and Hendrix, M.G.R. and Palen van der, J. and Schellens, P.J. (2006) Effectiveness of protocols for preventing occupational exposure to blood and body fluids in Dutch hospitals. Journal of Hospital Infection, 62 (2). pp. 166-173. ISSN 0195-6701

Gosselt, Jordy F. and Hoof van, Joris J. and Baas, Niels and Jong de, Menno D.T. (2011) Effects of a National Information Campaign on Compliance With Age Restrictions for Alcohol Sales. Journal of Adolescent Health, 49 (1). pp. 97-98. ISSN 1054-139X

Steehouder, Michael and d'Haens, Ivo (2000) Elektronisch formulieren invullen: een aangifteprogramma en een formulier vergeleken. Tijdschrift voor Communicatiewetenschap, 28 (4). ISSN 1384-6930

Bartels, Jos and Pruyn, Ad and Jong de, Menno (2009) Employee identification before and after an internal merger: A longitudinal analysis. Journal of occupational and organizational psychology, 82 (1). pp. 113-128. ISSN 0963-1798

Haak van den, M.J. and Jong de, M.D.T. and Schellens, P.J. (2004) Employing think-aloud protocols and constructive interaction to test the usability of online library catalogues: a methodological comparison. Interacting with Computers, 16 (6). pp. 1153-1170. ISSN 0953-5438

Haak van den, Maaike J. and Jong de, Menno D.T. and Schellens, Peter Jan (2009) Evaluating municipal websites: a methodological comparison of three think-aloud variants. Government Information Quarterly, 26 (1). pp. 193-202. ISSN 0740-624X

Zwijze-Koning, Karen and Jong de, Menno (2007) Evaluating the Communication Satisfaction Questionnaire as a Communication Audit Tool. Management Communication Quarterly, 20 (3). pp. 261-282. ISSN 0893-3189

Nijland, Nicol and Gemert-Pijnen van, Julia and Boer, Henk and Steehouder, Michael F. and Seydel, Erwin R. (2008) Evaluation of Internet-Based Technology for Supporting Self-Care: Problems Encountered by Patients and Caregivers When Using Self-Care Applications. Journal of medical internet research, 10 (2). e13. ISSN 1438-8871

Velsen van, Lex S. and Steehouder, Michael F. and Jong de, Menno D.T. (2007) Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines. IEEE Transactions on Professional Communication, 50 (3). pp. 219-231. ISSN 0361-1434

Haak van den, Maaike J. and Jong de, Menno D.T. and Schellens, Peter Jan (2007) Evaluation of an Informational Web Site: Three Variants of the Think-aloud Method Compared. Technical Communication, 54 (1). pp. 58-71. ISSN 0049-3155

Verhoeven, Fenne and Steehouder, Michaël F. and Hendrix, Ron M.G. and Gemert-Pijnen van, Julia E.W.C. (2009) Factors affecting health care workers’ adoption of a website with infection control guidelines. International Journal of Medical Informatics, 78 (10). pp. 663-678. ISSN 1386-5056

Verhoeven, Fenne and Steehouder, Michael F. and Hendrix, Ron M.G. and Gemert-Pijnen van, Julia E.W.C. (2009) From expert-driven to user-oriented communication of infection control guidelines. International Journal of Human-Computer Studies, 68 (6). pp. 328-343. ISSN 1071-5819

Haak van den, Maaike and Jong de, Menno and Schellens, Peter Jan (2003) Hardopdenkprotocollen als pretestmethode : synchroon en retrospectief hardopdenken vergeleken. Tijdschrift voor Taalbeheersing, 25 (3). pp. 236-252. ISSN 1573-9775

Haak van den, Maaike and Jong de, Menno and Schellens, Peter Jan (2006) Hardopdenkprotocollen en gebruikersonderzoek ; volledigheid en reactiviteit van de synchrone hardopdenkmethode. Tijdschrift voor Taalbeheersing, 28 (3). pp. 185-198. ISSN 1573-9775

Hoeken, Hans and Maes, Alfons and Schellens, Peter Jan (2000) Het ontwerp van persuasieve teksten. Tijdschrift voor Taalbeheersing, 22 (4). pp. 285-287. ISSN 1573-9775

Welle Donker-Kuijer, Marieke and Jong de, Menno and Lentz, Leo (2008) Heuristic web site evaluation: exploring the effects of guidelines on experts' detection of usability problems. Technical communication, 55 (4). pp. 392-404. ISSN 0049-3155

Bartels, Jos and Peters, Oscar and Jong de, Menno and Pruyn, Ad and Molen, Marjolijn (2010) Horizontal and vertical communication as determinants of professional and organisational identification. Personnel Review, 39 (2). pp. 210-226. ISSN 0048-3486

Lentz, Leo and Jong de, Menno (2009) How do experts assess usability problems? An empirical analysis of cognitive shortcuts. Technical communication, 56 (2). pp. 111-121. ISSN 0049-3155

Verhoeven, Fenne and Steehouder, Michael F. and Hendrix, Ron M.G. and Gemert-Pijnen van, Julia E.W.C. (2010) How nurses seek and evaluate clinical guidelines on the Internet. Journal of Advanced Nursing, 66 (1). pp. 114-127. ISSN 0309-2402

Beldad, Ardion and Jong de, Menno and Steehouder, Michael (2010) How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust. Computers in Human Behavior, 26 (5). pp. 857-869. ISSN 0747-5632

Puffelen van, Carolina (2009) ICT-related skills and needs of blind and visually impaired people. ACM SIGACCESS Accessibility and Computing (93). pp. 44-48. ISSN 1558-2337

Warmsteeker, Anna and Vuuren van, Mark (2011) Impliciete en expliciete communicatiestrategieën tijdens organisatieveranderingen : een casestudie naar de implementatie van een Shared Service Center binnen de publieke sector. Tijdschrift voor Communicatiewetenschap, 39 (4). pp. 42-57. ISSN 1384-6930

Jansen, Carel and Steehouder, Michaël (1984) Improving the text of a public leaflet. Information Design Journal, 4 (1). pp. 10-18. ISSN 1871-1138

Lentz, Leo and Jong de, Menno (2003) In welke termen denken lezers over tekstproblemen? Tijdschrift voor Taalbeheersing, 25 (3). pp. 273-288. ISSN 1573-9775

Velsen van, Lex and Melenhorst, Mark (2009) Incorporating user motivations to design for video tagging. Interacting with Computers, 21 (3). pp. 221-232. ISSN 0953-5438

Bosch van den, Annette L.M. and Jong de, Menno D.T. and Elving, Wim J.L. (2004) Managing corporate visual identity: use and effects of organizational measures to support a consistent self-presentation. Public Relations Review, 30 (2). pp. 225-234. ISSN 0363-8111

Vuuren van, Mark (2012) Merger, she wrote: Improvising on the script of identification processes during mergers. Advances in mergers and acquisitions, 10 . 39 - 53. ISSN 1479-361x

Jong de, Menno and Schellens, Peter Jan (2003) Methoden voor tekstevaluatie onder de loep. Tijdschrift voor Taalbeheersing, 25 (3). pp. 199-201. ISSN 1573-9775

Hall, Marinda and Jong de, Menno and Steehouder, Michaël (2003) Multiculturele website-evaluatie: verschillen tussen individualistische en collectivistische proefpersonen. Tijdschrift voor Taalbeheersing, 25 (3). pp. 253-272. ISSN 1573-9775

Bartels, Jos and Pruyn, Ad and Jong de, Menno and Joustra, Inge (2007) Multiple organizational identification levels and the impact of perceived external prestige and communication climate. Journal of Organizational Behavior, 28 (2). pp. 173-190. ISSN 0894-3796

Gosselt, Jordy F. and Hoof van, Joris J. and Jong de, Menno D.T. and Prinsen, Sander (2007) Mystery Shopping and Alcohol Sales: Do Supermarkets and Liquor Stores Sell Alcohol to Underage Customers? Journal of Adolescent Health, 41 (3). pp. 302-308. ISSN 1054-139X

Beldad, Ardion and Steehouder, Michaël (2012) Not That Button but the Other: Misunderstanding and Non-understanding in Helpdesk Encounters Involving Nonnative English Speakers. Technical communication, 59 (3). 179 - 194. ISSN 0049-3155

Melenhorst, Mark and Geest van der, Thea and Steehouder, Michael (2005) Noteworthy observations about note-taking by professionals. Journal of Technical Writing and Communication, 35 (3). pp. 317-329. ISSN 0047-2816

Rompay van, Thomas and Tanja-Dijkstra, Karin and Verhoeven, J.W.M. and Es van, Annemiek F. (2012) On store design and consumer motivation: Spatial control and arousal in the retail context. Environment and behavior, 44 (6). 800 - 820. ISSN 0013-9165

Jong de, Hidde and Rip, Arie (1995) Ontdekkingspraktijk in plaats van logica: Wetenschappelijke ontdekkingen in computerondersteunende ontdekkingsomgevingen. Kennis en methode, 19 (2). pp. 131-159. ISSN 0165-1773

Bartels, Jos and Douwes, Rynke and Jong de, Menno and Pruyn, Ad (2006) Organizational Identification During a Merger: Determinants of Employees' Expected Identification With the New Organization. British Journal of Management, 17 (Suppl. 1). S49-S67. ISSN 1045-3172

Gemert-Pijnen van, J. and Hendrix, M.G.R. and Palen van der, J. and Schellens, P.J. (2005) Performance of methicillin-resistant Staphylococcus aureus protocols in Dutch hospitals. American Journal of Infection Control, 33 (7). pp. 377-384. ISSN 0196-6553

Jong de, Menno D.T. (2009) Practically Meaningful Academic Research and Academically Relevant Practitioner Research. Technical Communication, 56 (2). pp. 97-98. ISSN 0049-3155

Jong de, Menno and Schellens, Peter Jan (2001) Readers Background Characteristics and Their Feedback on Documents: The Influence of Gender and Educational Level on Evaluation Results. Journal of Technical Writing and Communication, 31 (3). pp. 267-281. ISSN 0047-2816

Beldad, Ardion and Jong de, Menno and Steehouder, Michael (2010) Reading the least read? Indicators of users' intention to consult privacy statements on municipal websites. Government Information Quarterly, 27 (3). pp. 238-244. ISSN 0740-624X

Haak van den, Maaike J. and Jong de, Menno D.T. and Schellens, Peter Jan (2003) Retrospective vs. concurrent think-aloud protocols: testing the usability of an online library catalogue. Behaviour & Information Technology, 22 (5). pp. 339-351. ISSN 0144-929X

Coney, Mary B. and Steehouder, Michael (2000) Role Playing on the Web: Guidelines for Designing and Evaluating Personas Online. Technical Communication, 47 (3). pp. 327-340. ISSN 0049-3155

Jong de, Menno and Lentz, Leo (2006) Scenario evaluation of municipal Web sites: Development and use of an expert-focused evaluation tool. Government information quarterly, 23 (2). pp. 191-206. ISSN 0740-624X

Gemert-Pijnen van, J. and Karreman, J. and Seydel, E. (2008) Schaamte, onbekendheid en onbegrip hinderen adequate behandeling van urologische aandoeningen : een onderzoek naar de beleving van (potentiële) patiënten. Nederlands Tijdschrift voor Urologie, 16 (Suppl.). S7-S13. ISSN 0929-0184

Boekelder, A. and Steehouder, M. (1998) Selecting and switching: some advantages of diagrams over tables and lists for presenting instructions. IEEE Transactions on Professional Communication, 41 (4). pp. 229-241. ISSN 0361-1434

Siebelink, Eline M. and Jong de, Menno D.T. and Taal, Erik and Roelvink, Leo (2006) Sexuality and People With Intellectual Disabilities: Assessment of Knowledge, Attitudes, Experiences, and Needs. Mental retardation, 44 (4). pp. 283-294. ISSN 0047-6765

Beldad, Ardion and Geest van der, Thea and Jong de, Menno and Steehouder, Michaël (2012) Shall I Tell You Where I Live and Who I Am? Factors Influencing the Behavioral Intention to Disclose Personal Data for Online Government Transactions. International journal of human-computer interaction, 28 (3). 163 - 177. ISSN 1044-7318

Hoof van, Joris J. and Gosselt, Jordy F. and Jong de, Menno D.T. (2010) Shop Floor Compliance with Age Restrictions for Tobacco Sales: Remote Versus In-Store Age Verification. Journal of Adolescent Health, 46 (2). pp. 197-199. ISSN 1054-139X

Karreman, Joyce and Steehouder, Michael (2004) Some effects of system information in instructions for use. IEEE Transactions on Professional Communication, 47 (1). pp. 34-43. ISSN 0361-1434

Schellens, Peter Jan and Jong de, Menno (2000) Soorten argumenten in de voorlichting. Tijdschrift voor Taalbeheersing, 22 (4). pp. 288-308. ISSN 1573-9775

Kemper, Peter and Hoof van, Joris and Visser, Martijn and Jong de, Menno (2007) Studiekeuze in kaart gebracht : gedragsdeterminanten van scholieren bij het kiezen van een vervolgopleiding. Tijdschrift voor Hoger Onderwijs, 25 (4). pp. 270-279. ISSN 0168-1095

Geest van der, Thea and Leijten, Marielle and Waes van, Luuk (2006) Taalproductie en -verwerking onderzoeken met de computer. Tijdschrift voor Taalbeheersing, 28 (3). pp. 181-184. ISSN 1573-9775

Steehouder, Michaël (2011) Technische communicatie in de jaren 2010: interactief : hoe ziet een ideale interactieve user-contactfunctie eruit? Tekstblad, 17 (1). pp. 6-10. ISSN 1382-5216

Renkema, Jan and Schellens, Peter Jan (1996) Tekstevaluatie ofwel het raadsel van de Bosch-kabouter. Taalbeheersing, 18 (4). pp. 305-309. ISSN 1384-5853

Jong de, Menno and Schellens, Peter Jan (2002) Tekstevaluatie: onderzoek naar de validiteit van probleemopsporende methoden. Tijdschrift voor Taalbeheersing, 24 (3). pp. 146-166. ISSN 1573-9775

Velsen van, Lex and Geest van der, Thea and Steehouder, Michael (2010) The Contribution of Technical Communicators to the User-Centered Design Process of Personalized Systems. Technical Communication, 57 (2). pp. 182-196. ISSN 0049-3155

Verhoeven, Fenne and Gemert van, Lisette and Dijkstra, Karin and Nijland, Nicol and Seydel, Erwin and Steehouder, Michael (2007) The Contribution of Teleconsultation and Videoconferencing to Diabetes Care: A Systematic Literature Review. Journal of medical internet research, 9 (5). e37. ISSN 1438-8871

Loorbach, Nicole and Steehouder, Michael and Taal, Erik (2006) The Effects of Motivational Elements in User Instructions. Journal of Business and Technical Communication, 20 (2). pp. 177-199. ISSN 1050-6519

Jansen, Carel J.M. and Steehouder, Michael F. (1996) The Sequential Order of Procedural Instructions: Some Formal Methods for Designers of Flow Charts. Journal of Technical Writing and Communication, 26 (4). pp. 453-473. ISSN 0047-2816

Vuuren van, Mark and Veldkamp, Bernard P. and Jong de, Menno D.T. and Seydel, Erwin R. (2007) The congruence of actual and perceived person-organization fit. International Journal of Human Resource Management, 18 (10). pp. 1736-1747. ISSN 0958-5192

Agina, Adel M. and Kommers, Piet A.M. and Steehouder, Michael F. (2011) The effect of nonhuman’s versus human’s external regulation on children’s speech use, manifested self-regulation, and satisfaction during learning tasks. Computers in Human Behavior, 27 (3). pp. 1129-1142. ISSN 0747-5632

Agina, Adel M. and Kommers, Piet A.M. and Steehouder, Michael F. (2011) The effect of the external regulator’s absence on children’s speech use,
manifested self-regulation, and task performance during learning tasks. Computers in Human Behavior, 27 (3). pp. 1118-1128. ISSN 0747-5632

Agina, Adel M. and Kommers, Piet A.M. and Steehouder, Michael F. (2011) The effect of the nonhuman external regulator's answer-until-correct (AUC) versus knwoledge-of-result (KR) task feedback on children's behavioral regulation during learning tasks. Computers in Human Behavior, 27 (5). 1710 - 1723. ISSN 0747-5632

Hoof van, Joris J. and Jong de, Menno D.T. and Fennis, Bob M. and Gosselt, Jordy F. (2009) There’s alcohol in my soap: portrayal and effects of alcohol use in a popular television series. Health Education Research, 24 (3). pp. 421-429. ISSN 0268-1153

Jong de, Menno and Schellens, Peter Jan (2000) Toward a document evaluation methodology: What does research tell us about the validity and reliability of evaluation methods? IEEE Transactions on Professional Communication, 43 (3). pp. 242-260. ISSN 0361-1434

Welle Donker-Kuijer, Marieke and Jong de, Menno and Lentz, Leo (2010) Usable guidelines for usable websites? An analysis of five e-government heuristics. Government information quarterly, 27 (3). pp. 254-263. ISSN 0740-624X

Jong de, Menno and Hoof van, Joris and Gosselt, Jordy (2007) User Research of a Voting Machine: Preliminary Findings and Experiences. Journal of Usability Studies, 2 (4). pp. 180-189. ISSN 1931-3357

Jong de, Menno and Hoof van, Joris and Gosselt, Jordy (2008) Voters' Perceptions of Voting Technology. Social Science Computer Review, 26 (4). pp. 399-410. ISSN 0894-4393

Beldad, Ardion D. and Jong de, Menno and Steehouder, Michaël F. (2009) When the bureaucrat promises to safeguard your online privacy: Dissecting the contents of privacy statements on Dutch municipal websites. Government Information Quarterly, 26 (4). pp. 559-566. ISSN 0740-624X

Rompay van, Thomas and Krooshoop, J. and Verhoeven, J.W.M. and Pruyn, A.T.H. (2012) With or without you: Interactive effects of retail density and need for affiliation on shopping pleasure and spending. Journal of business research, 65 (8). 1126 - 1131. ISSN 0148-2963

Schellens, Peter Jan (2006) ‘Bij vlagen loepzuiver’: Over argumentatie en stijl in betogende teksten. Tijdschrift voor Taalbeheersing, 28 (4). pp. 346-360. ISSN 1573-9775

Book

Gosselt, Jordy and Hoof van, Joris and Jong de, Menno (2007) Alcohol en jongeren in Zuidoost-Brabant : nulmeting nalevingsonderzoek en draagvlakonderzoek. Aspect ; 70 . Universiteit Twente, Faculteit Gedragswetenschappen, Enschede. ISBN 9789036524810

Gemert van, L. and Woudstra, E. (2008) Become a Communication Expert : The Consultant's Communication Problem Approach (CCPA): A tool for diagnosing strategic organizational communication problems, based on the Twente Organizational Communication Model (TOCOM). Toegepaste CommunicatieWetenschap, Universiteit Twente, Enschede.

Gosselt, J.F. and Hoof van, J.J. and Jong de, M.D.T. and Dorbeck-Jung, B. and Steehouder, M.F. (2008) Horen, zien en verkrijgen? : een onderzoek naar het functioneren van Kijkwijzer en PEGI (Pan European Game Information) ter bescherming van jongeren tegen schadelijke mediabeelden. Onderzoek en beleid ; 273 . Boom Juridische uitgevers, Meppel. ISBN 9789089740397

Book Section

Loorbach, Nicole and Karreman, Joyce (2012) Textual motivational elements in cell phone user instructions. In: Learning to write effectively: current trends in European research. 25 . Emerald Group Publishing Limited, 319 - 321. ISBN 9781780529288

Eysink, T.H.S. and Jong de, T. and Hulshof, C.D. and Jong de, M. (2005) ZAP: interactief ervaren en ontdekken in het psychologieonderwijs. In: Van trend naar transformatie. ICT innovaties in het hoger onderwijs. Wolters-Noordhoff, Groningen/Houten, pp. 201-215.

Conference or Workshop Item

Haak van den, Maaike J. and Jong de, Menno D.T. (2005) Analyzing the interaction between facilitator and participants in two variants of the think-aloud method. In: International Professional Communication Conference, IPCC 2005, 10-13 July 2005, Limerick, Ierland.

Velsen van, Lex and König, Florian and Paramythis, Alexandros (2009) Assessing the Effectiveness and Usability of Personalized Internet Search through a Longitudinal Evaluation. In: 6th Workshop on User-Centred Design and Evaluation of Adaptive Systems, UCDEAS, June 26, 2009, Trento, Italy.

Steehouder, Michael F. (1997) Author and reader in Instructions for use. In: IEEE International Professional Communication Conference, IPCC '97, 'Crossroads in Communication', Snowbird, Utah,USA, 22-25 Oct. 1997.

Steehouder, Michael F. (2002) Beyond technical documentation: users helping each other. In: IEEE International Professional Communication Conference, IPCC 2002, 17-20 Sept. 2002, Portland, Oregon, USA.

Steehouder, Michael and Meij van der, Hans (2005) Designing and evaluating procedural instructions with the four components model. In: IEEE International Professional Communication Conference, IPCC 2005, 10-13 July 2005, Limerick, Ireland.

Karreman, Joyce and Steehouder, Michael (2004) Effects of Declarative Information in Instructions for Use. In: IEEE International Professional Communication Conference, 2003. IPCC : The shape of knowledge, 21-24 Sept. 2003, Orlando, Florida, USA.

Hoeven ter, Claartje L. and Jong de, Menno D.T. (2007) Employee health, communication and absenteeism. In: 57th Annual Conference of the International Communication Association, ICA 2007, May 24-28, 2007 , San Francisco, CA, USA.

Haak van den, Maaike J. and Jong de, Menno D.T. (2003) Exploring two methods of usability testing: concurrent versus retrospective think-aloud protocols. In: IEEE International Professional Communication Conference, IPCC 2003, 21-24 Sept. 2003 , Orlando, Florida, USA.

Jong de, Menno and Schellens, Peter Jan (1998) Formative evaluation in document design: validity of the plus-minus method for the pretesting of public information brochures. In: IEEE International Professional Communication Conference, IPCC, September 23-25, Quebec, Canada.

Steehouder, Michael (2007) How Helpdesk Agents Help Clients. In: IEEE International Professional Communication Conference, IPCC 2007, 1-3 Oct. 2007 , Seattle, Washington.

Steehouder, Michael and Hartman, Daniel (2003) How can I help you? User instructions in telephone calls. In: IEEE International Professional Communication Conference, IPCC 2003, 21-24 Sept. 2003 , Orlando, Florida, USA.

Steehouder, Michael and Loorbach, Nicole (2004) How can we make user instructions motivational? In: International Professional Communication Conference, IPCC 2004, 29 Sept. - 1 Oct. 2004, Minneapolis, Minnesota.

Steehouder, Michael and Karreman, Joyce and Ummelen, Nicole (2000) Making sense of step-by-step procedures. In: Joint IEEE International Professional Communication Conference and 18th Annual Conference on Computer Documentation, IPCC/SIGDOC 2000, 24-27 Sept. 2000, Cambridge, MA.

Jong de, Menno and Lentz, Leo (2006) Municipalities on the Web: User-Friendliness of Government Information on the Internet. In: International Conference on Electronic Government, EGOV 2006, September 4-8, 2006, Kraków, Poland.

Melenhorst, Mark (2005) Observing professionals taking notes on screen. In: IEEE International Professional Communication Conference, IPCC 2005, 10-13 July 2005, Limerick, Ireland.

Hoeven ter, Claartje L. and Jong de, Menno D.T. and Peper, Bram (2006) Organizational Communication and Burnout Symptoms. In: International Communication Association Conference, June 19-23, 2006, Dresden, Germany.

Karreman, Joyce and Loorbach, Nicole (2007) Paragraphs or Lists? : The Effects of Text Structure on Web Sites. In: IEEE International Professional Communication Conference, IPCC 2007, 1-3 Oct. 2007 , Seattle, Washington.

Karreman, Joyce and Ummelen, Nicole and Steehouder, Michael (2005) Procedural and declarative information in user instructions: what we do and don't about these information types. In: International Professional Communication Conference, 2005. IPCC, 10-13 July 2005, Limerick, Ierland.

Jong de, Menno and Lentz, Leo (2007) Professional Writers and Empathy: Exploring the Barriers to Anticipating Reader Problems. In: IEEE International Professional Communication Conference, IPCC 2007, 1-3 Oct. 2007 , Seattle, Washington.

Loorbach, Nicole and Karreman, Joyce and Steehouder, Michael (2007) The Effects of Adding Motivational Elements to User Instructions. In: IEEE International Professional Communication Conference, IPCC 2007, 1-3 Oct. 2007 , Seattle, Washington.

Puffelen van, Carolina and Geest van der, Thea and Meij van der, Hans (2008) The use of digital skills by visually disabled people to participate in society. In: IADIS International Conference on ICT, Society and Human Beings, 22-24 July 2008, Amsterdam, The Netherlands.

Velsen van, Lex and Melenhorst, Mark (2008) User Motives for Tagging Video Content. In: 5th International Conference on Adaptive Hypermedia and Adaptive Web-Based Systems, July 29 - August 01, 2008, Hannover, Germany.

Steehouder, Michael F. (2005) Using role sets to engage and persuade visitors of websites that promote safe sex. In: IEEE International Professional Communication Conference, IPCC 2005, 10-13 July 2005, Limerick, Ireland.

Paramythis, Alexandros and König, Florian and Schwendtner, Christian and Velsen van, Lex (2008) Using thematic ontologies for user- and group- based adaptive personalization in web searching. In: 6th International Workshop on Adaptive Multimedia Retrieval, AMR 2008, 26-27 June 2008, Berlin, Germany.

Reddig, Daniela and Karreman, Joyce and Geest van der, Thea (2008) Watch out for the preview: The effects of a preview on the usability of a Content Management System and on the user's confidence level. In: IEEE International Professional Communication Conference, IPCC 2008, 13-16 July 2008, Location: Montreal, QC .

Evers, Mark and Theune, Mariët and Karreman, Joyce (2007) Which way to turn? Guide orientation in virtual way finding. In: Workshop on Embodied Language Processing, 29 June 2007, Prague, Czech Republic.

Lecture

Jong de, Menno D.T. (2011) De ingenieuze communicatieprofessional. [Lecture]

Report

Hoof van, Joris and Mulder, Joost and Baas, Niels and Poppel van, Denise (2008) Alcoholverstrekking aan jongeren onder de 16 jaar in Zwolle en Kampen : Nalevingsonderzoek & Beleidsadvies Gemeente Zwolle, Gemeente Kampen. [Report]

Hoof van, Joris and Baas, Niels (2009) Alcoholverstrekking aan jongeren onder de 16 jaar in de Gooi & Vechtstreek : Nalevingsonderzoek Gooi & Vechtstreek. [Report]

Hoof van, Joris and Mulder, Joost and Baas, Niels (2008) Alcoholverstrekking aan jongeren onder de 16 jaar in de regio Noord-Kennemerland : Nalevingsonderzoek & Beleidsadvies Regio Noord-Kennemerland. [Report]

Dijk van, J.A.G.M. and Ebbers, W.E. and Fennis, B.M. and Geest van der, T.M. and Loorbach, N.R. and Pieterson, W.J. and Steehouder, M.F. and Taal, E. and Vries de, P.W. (2005) Alter ego: state of the art on user profiling : an overview of the most relevant organisational and behavioural aspects regarding User Profiling. [Report]

Gemert-Pijnen van, J. and Heikamp, M. and Nijland, N. and Tempelman, M. (2006) Elektronische consultatie in de praktijk. [Report]

Dijk van, Toon (2007) Kink in de Keten! : Inventarisatie van de bevorderende en belemmerende factoren bij samenwerking tussen landelijke overheids-organisaties op het gebied van ICT. [Report]

Thesis

Gosselt, Jordi Franciscus (2011) Off limits. The effectiveness of age limits in reducing underage sales. thesis.

Hoof van, Joris Jasper (2010) Sweet sixteen and never been drunk? : adolescent alcohol use, predictors and consequences. thesis.

Vuuren van, Hubrecht Abraham (2006) Why work? : the contribution of value perceptions and efficacy expectations to organizational commitment. thesis.