Author Publications

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Number of items: 18.


Boer, Yvon van den and Pieterson, Willem and Arendsen, Rex and Groot, Manon de (2014) Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. In: Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014. Proceedings. Lecture notes in computer science (vol. 8653). Springer, 120 - 132. ISBN 9783662444252


Boer, Yvon van den and Pieterson, Willem (2012) Kanaalkeuze van bedrijven: een kwalitatief onderzoek gericht op hoe bedrijven zoeken naar fiscale informatie. [Report]

Boer, Yvon van den and Wijngaert, Lidwien van de and Pieterson, Willem and Arendsen, Rex (2012) On the Interaction of Source and Channel Choice in the Government-to-Business Context. In: Electronic Government. 7443, 7443 . Springer, 27 - 39. ISBN 9783642334894

Meijer, Albert Jacob and Koops, Bert-Jaap and Pieterson, Willem and Overman, Sjors and Tije, Sanne ten (2012) Government 2.0: Key Challenges to Its Realization. Electronic journal of e-Government, 10 . 59 - 69. ISSN 1479-439X


Teerling, Marije L. and Pieterson, Willem (2010) Multichannel marketing: An experiment on guiding citizens to the electronic channels. Government Information Quarterly, 27 (1). pp. 98-107. ISSN 0740-624X


Pieterson, Willem Jan (2009) Channel choice : citizens' channel behavior and public service channel strategy. thesis.


Ebbers, W.E. and Pieterson, W.J. and Noordman, H.N. (2008) Electronic government: rethinking channel management strategies. Government Information Quarterly, 25 (2). pp. 181-201. ISSN 0740-624X

Pieterson, Willem and Ebbers, Wolfgang (2008) The use of service channels by citizens in the Netherlands: implications for multi-channel management. International Review of Administrative Sciences, 74 (1). pp. 95-110. ISSN 0020-8523


Dijk, Jan van and Pieterson, Willem and Deursen, Alexander van and Ebbers, Wolfgang (2007) E-Services for Citizens: The Dutch Usage Case. In: International Conference on Electronic Government, EGOV 2007, September 3-7, 2007, Regensburg, Germany (pp. pp. 155-166).

Pieterson, Willem and Dijk, Jan van (2007) Channel Choice Determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. In: 8th Annual Conference of the Digital Government Society, May 20 -23, 2007, Philadelphia, Pennsylvania, USA (pp. pp. 173-182).

Pieterson, Willem and Ebbers, Wolfgang and Dijk, Jan van (2007) Personalization in the public sector An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. Government Information Quarterly, 24 (1). pp. 148-164. ISSN 0740-624X

Pieterson, Willem and Teerling, Marije and Klievink, Bram and Lankhorst, Marc and Janssen, Marijn and Boekhoudt, Piet (2007) Multichannel management : de stand van zaken. [Report]


Deursen, Alexander van and Pieterson, Willem (2006) The Internet as a Service Channel in the Public Sector : A substitute or complement of traditional service channels? In: International Communication Association Congress 2005, 20 June 2006, Dresden, Germany.

Dijk, J.A.G.M. van and Hanenburg, M.H.N. and Pieterson, W.J. (2006) Gebruik van Nederlandse Elektronische Overheidsdiensten in 2006 : een enquete naar motieven en gedrag van burgers. [Report]

Pieterson, Willem and Dijk, Jan van (2006) Governmental Service Channel Positioning: History and Strategies for the Future. In: International Conference on Electronic Government, EGOV , September 4-8, 2006, Krakow, Poland (pp. pp. 53-60).


Dijk, J.A.G.M. van and Ebbers, W.E. and Fennis, B.M. and Geest, T.M. van der and Loorbach, N.R. and Pieterson, W.J. and Steehouder, M.F. and Taal, E. and Vries, P.W. de (2005) Alter ego: state of the art on user profiling : an overview of the most relevant organisational and behavioural aspects regarding User Profiling. [Report]

Geest, Thea van der and Pieterson, Willem and Vries, Peter de (2005) Informed Consent to Address Trust, Control, and Privacy Concerns in User Profiling. In: User Modeling, UM, July 24-29, 2005, Edinburgh, Scotland, UK.

Pieterson, Willem and Ebbers, Wolfgang and Dijk, Jan van (2005) The Opportunities and Barriers of User Profiling in the Public Sector. In: International Conference on Electronic Government, EGOV , August 22-26, 2005, Copenhagen, Denmark (pp. pp. 269-280).

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