Author Publications

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Group by: Date | Item Type
Jump to: 2014 | 2012 | 2011 | 2010 | 2009 | 2008 | 2007 | 2006 | 2005
Number of items: 26.

2014

Boer, Yvon van den and Pieterson, Willem and Arendsen, Rex and Groot, Manon de (2014) Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. In: Electronic Government: 13th IFIP WG 8.5 International Conference, EGOV 2014, Dublin, Ireland, September 1-3, 2014. Proceedings. Lecture notes in computer science (vol. 8653). Springer, 120 - 132. ISBN 9783662444252

2012

Boer, Yvon van den and Pieterson, Willem (2012) Kanaalkeuze van bedrijven: een kwalitatief onderzoek gericht op hoe bedrijven zoeken naar fiscale informatie. [Report]

Boer, Yvon van den and Wijngaert, Lidwien van de and Pieterson, Willem and Arendsen, Rex (2012) On the Interaction of Source and Channel Choice in the Government-to-Business Context. In: Electronic Government. 7443, 7443 . Springer, 27 - 39. ISBN 9783642334894

Meijer, Albert Jacob and Koops, Bert-Jaap and Pieterson, Willem and Overman, Sjors and Tije, Sanne ten (2012) Government 2.0: key challenges to its realization. Electronic journal of e-Government, 10 (1). 59 - 69. ISSN 1479-439X

2011

Boer, Yvon van den and Pieterson, Willem and Arendsen, Rex (2011) Channel choice in the G2B context: towards a research agenda. In: 11th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2011, October 12-14, 2011, Kaunas, Lithuania (pp. pp. 14-27).

Teerling, Marije L. and Pieterson, Willem (2011) How to improve e-government use: an empirical examination of multichannel marketing instruments. Information polity, 16 (2). pp. 171-187. ISSN 1570-1255

Wijngaert, Lidwien van de and Pieterson, Willem and Teerling, Marije L. (2011) Influencing citizen behavior: Experiences from multichannel marketing pilot projects. International journal of information management, 31 (5). pp. 415-419. ISSN 0268-4012

2010

Janssen, Jurjen and Wijngaert, Lidwien van de and Pieterson, Willem (2010) Channel choice and source choice of entrepreneurs in a public organizational context: the Dutch case. In: 9th IFIP WG 8.5 International Conference on Electronic Government, EGOV 2010, August 29 - September 2, 2010, Lausanne, Switzerland (pp. pp. 144-155).

Teerling, Marije L. and Pieterson, Willem (2010) Multichannel marketing: an experiment on guiding citizens to the electronic channels. Government information quarterly, 27 (1). pp. 98-107. ISSN 0740-624X

2009

Pieterson, Willem (2009) Situaties, gewoontes en emoties bepalen onze keuzes. Platform, 2009 (11). pp. 31-32. ISSN 1879-6710

Pieterson, Willem (2009) De burger is een gewoontedier. Proces & document, 2009 (3). pp. 28-31. ISSN 1874-5024

Pieterson, Willem and Teerling, Marije (2009) Channel integration in governmental service delivery: the effects on citizen behavior and perceptions. In: 8th International Conference on Electronic Government, EGOV 2009, August 31 - September 3, 2009, Linz, Austria (pp. pp. 222-233).

Pieterson, Willem Jan (2009) Channel choice : citizens' channel behavior and public service channel strategy. thesis.

2008

Ebbers, W.E. and Pieterson, W.J. and Noordman, H.N. (2008) Electronic government: rethinking channel management strategies. Government information quarterly, 25 (2). pp. 181-201. ISSN 0740-624X

Pieterson, Willem and Ebbers, Wolfgang (2008) The use of service channels by citizens in the Netherlands: implications for multi-channel management. International review of administrative sciences, 74 (1). pp. 95-110. ISSN 0020-8523

Pieterson, Willem and Teerling, Marije and Ebbers, Wolfgang (2008) Channel perceptions and usage: beyond media richness factors. In: 7th International Conference on Electronic Government, EGOV 2008, August 31 - September 5, 2008, Turin, Italy (pp. pp. 219-230).

2007

Dijk, Jan van and Pieterson, Willem and Deursen, Alexander van and Ebbers, Wolfgang (2007) E-services for citizens: the Dutch usage case. In: International Conference on Electronic Government, EGOV 2007, September 3-7, 2007, Regensburg, Germany (pp. pp. 155-166).

Pieterson, Willem and Dijk, Jan van (2007) Channel Choice Determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. In: 8th Annual Conference of the Digital Government Society, May 20 -23, 2007, Philadelphia, Pennsylvania, USA (pp. pp. 173-182).

Pieterson, Willem and Ebbers, Wolfgang and Dijk, Jan van (2007) Personalization in the public sector An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. Government information quarterly, 24 (1). pp. 148-164. ISSN 0740-624X

Pieterson, Willem and Teerling, Marije and Klievink, Bram and Lankhorst, Marc and Janssen, Marijn and Boekhoudt, Piet (2007) Multichannel management : de stand van zaken. [Report]

2006

Deursen, Alexander van and Pieterson, Willem (2006) The Internet as a Service Channel in the Public Sector : A substitute or complement of traditional service channels? In: International Communication Association Congress 2005, 20 June 2006, Dresden, Germany.

Dijk, J.A.G.M. van and Hanenburg, M.H.N. and Pieterson, W.J. (2006) Gebruik van Nederlandse Elektronische Overheidsdiensten in 2006 : een enquete naar motieven en gedrag van burgers. [Report]

Pieterson, Willem and Dijk, Jan van (2006) Governmental Service Channel Positioning: History and Strategies for the Future. In: International Conference on Electronic Government, EGOV , September 4-8, 2006, Krakow, Poland (pp. pp. 53-60).

2005

Dijk, J.A.G.M. van and Ebbers, W.E. and Fennis, B.M. and Geest, T.M. van der and Loorbach, N.R. and Pieterson, W.J. and Steehouder, M.F. and Taal, E. and Vries, P.W. de (2005) Alter ego: state of the art on user profiling : an overview of the most relevant organisational and behavioural aspects regarding User Profiling. [Report]

Geest, Thea van der and Pieterson, Willem and Vries, Peter de (2005) Informed Consent to Address Trust, Control, and Privacy Concerns in User Profiling. In: User Modeling, UM, July 24-29, 2005, Edinburgh, Scotland, UK.

Pieterson, Willem and Ebbers, Wolfgang and Dijk, Jan van (2005) The Opportunities and Barriers of User Profiling in the Public Sector. In: International Conference on Electronic Government, EGOV , August 22-26, 2005, Copenhagen, Denmark (pp. pp. 269-280).

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