Author Publications

2012

Boer van den, Yvon and Pieterson, Willem (2012) Kanaalkeuze van bedrijven: een kwalitatief onderzoek gericht op hoe bedrijven zoeken naar fiscale informatie. [Report]

Boer van den, Yvon and Wijngaert van de, Lidwien and Pieterson, Willem and Arendsen, Rex (2012) On the Interaction of Source and Channel Choice in the Government-to-Business Context. In: Electronic Government. 7443, 7443 . Springer, 27 - 39. ISBN 9783642334894

Meijer, Albert Jacob and Koops, Bert-Jaap and Pieterson, Willem and Overman, Sjors and Tije ten, Sanne (2012) Government 2.0: Key Challenges to Its Realization. Electronic journal of e-Government, 10 . 59 - 69. ISSN 1479-439X

2010

Teerling, Marije L. and Pieterson, Willem (2010) Multichannel marketing: An experiment on guiding citizens to the electronic channels. Government Information Quarterly, 27 (1). pp. 98-107. ISSN 0740-624X

2009

Pieterson, Willem Jan (2009) Channel choice : citizens' channel behavior and public service channel strategy. thesis.

2008

Ebbers, W.E. and Pieterson, W.J. and Noordman, H.N. (2008) Electronic government: rethinking channel management strategies. Government Information Quarterly, 25 (2). pp. 181-201. ISSN 0740-624X

Pieterson, Willem and Ebbers, Wolfgang (2008) The use of service channels by citizens in the Netherlands: implications for multi-channel management. International Review of Administrative Sciences, 74 (1). pp. 95-110. ISSN 0020-8523

2007

Dijk van, Jan and Pieterson, Willem and Deursen van, Alexander and Ebbers, Wolfgang (2007) E-Services for Citizens: The Dutch Usage Case. In: International Conference on Electronic Government, EGOV 2007, September 3-7, 2007, Regensburg, Germany.

Pieterson, Willem and Dijk van, Jan (2007) Channel Choice Determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. In: 8th Annual Conference of the Digital Government Society, May 20 -23, 2007, Philadelphia, Pennsylvania, USA.

Pieterson, Willem and Ebbers, Wolfgang and Dijk van, Jan (2007) Personalization in the public sector An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. Government Information Quarterly, 24 (1). pp. 148-164. ISSN 0740-624X

Pieterson, Willem and Teerling, Marije and Klievink, Bram and Lankhorst, Marc and Janssen, Marijn and Boekhoudt, Piet (2007) Multichannel management : de stand van zaken. [Report]

2006

Deursen van, Alexander and Pieterson, Willem (2006) The Internet as a Service Channel in the Public Sector : A substitute or complement of traditional service channels? In: International Communication Association Congress 2005, 20 June 2006, Dresden, Germany.

Dijk van, J.A.G.M. and Hanenburg, M.H.N. and Pieterson, W.J. (2006) Gebruik van Nederlandse Elektronische Overheidsdiensten in 2006 : een enquete naar motieven en gedrag van burgers. [Report]

Pieterson, Willem and Dijk van, Jan (2006) Governmental Service Channel Positioning: History and Strategies for the Future. In: International Conference on Electronic Government, EGOV , September 4-8, 2006, Krakow, Poland.

2005

Dijk van, J.A.G.M. and Ebbers, W.E. and Fennis, B.M. and Geest van der, T.M. and Loorbach, N.R. and Pieterson, W.J. and Steehouder, M.F. and Taal, E. and Vries de, P.W. (2005) Alter ego: state of the art on user profiling : an overview of the most relevant organisational and behavioural aspects regarding User Profiling. [Report]

Geest van der, Thea and Pieterson, Willem and Vries de, Peter (2005) Informed Consent to Address Trust, Control, and Privacy Concerns in User Profiling. In: User Modeling, UM, July 24-29, 2005, Edinburgh, Scotland, UK.

Pieterson, Willem and Ebbers, Wolfgang and Dijk van, Jan (2005) The Opportunities and Barriers of User Profiling in the Public Sector. In: International Conference on Electronic Government, EGOV , August 22-26, 2005, Copenhagen, Denmark.