Operational knowledge management: identification of knowledge objects, operation methods, and goals and means for the support function

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Wijnhoven, F. (2003) Operational knowledge management: identification of knowledge objects, operation methods, and goals and means for the support function. Journal of the Operational Research Society, 54 . pp. 194-203. ISSN 0160-5682

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Abstract:Though much has been written about knowledge management, this field has not been described extensively from an operational management perspective. Consequently, knowledge management seems difficult to implement at the operational levels of the organisations. To solve this problem, the abstract notion of knowledge is translated in operational knowledge objects. These objects are the input and output of two operation methods: (1) transformation or learning; and (2) knowledge logistics. The article describes several activities of these operation methods, and gives a classification of operational goals and means for the operations support function. The author concludes with mentioning challenges for the field of operational knowledge management
Item Type:Article
Copyright:© 2012 Palgrave Macmillan
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Management and Governance (SMG)
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Link to this item:http://purl.utwente.nl/publications/82203
Official URL:http://dx.doi.org/10.1057/palgrave.jors.2601393
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