Constructive conflict at work


Vliert, Evert van de and Nauta, Aukje and Giebels, Ellen and Janssen, Onne (1999) Constructive conflict at work. Journal of Organizational Behavior, 20 (4). pp. 475-491. ISSN 0894-3796

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Abstract:Two field studies of interpersonal conflict in organizations and a simulated dyadic negotiation show that problem solving and forcing are frequently combined simultaneously and sequentially. As a robust finding, conglomerations of problem solving and forcing appear to enhance the parties' joint effectiveness. The best substantive and relational outcomes for the organization are reached through forcing followed by problem solving.
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Copyright:Copyright © 1999 John Wiley & Sons, Ltd
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