Effect of indirect information on system trust and control allocation

Vries de, P. and Midden, C. (2008) Effect of indirect information on system trust and control allocation. Behaviour & Information Technology, 27 (1). pp. 17-29. ISSN 0144-929X

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Abstract:	In contrast with most other experimental system trust research, this paper examines indirect information as a basis for trust. In experiment 1, the overall valence of an evaluation concerning a route planner was pitted against a consensus cue, i.e. a favourable opinion about the system endorsed by a minority versus a majority. A positive evaluation caused an increase of system trust, whereas a negative evaluation led to a decrease. Control allocation, i.e. choosing manual or automatic mode, however, remained unaffected. Furthermore, no effect was found of consensus; one explanation holds that, despite the absence of outcome feedback, displaying of routes on-screen provided interfering trust-relevant information. Focusing solely on the consensus effect in the absence of route display, experiment 2 revealed consensus to affect both trust and control allocation. These experiments show that trust-relevant information can be processed heuristically and systematically. Possibly, trust can also be based on direct information despite absence of feedback whether generated solutions are good or bad.
Item Type:	Article
Copyright:	© 2008 Taylor & Francis
Faculty:	Management and Governance (SMG)
Research Group:	Marketing Communication and Consumer Psychology (MCP)
Link to this item:	http://purl.utwente.nl/publications/80689
Official URL:	http://dx.doi.org/10.1080/01449290600874956
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