Effect of indirect information on system trust and control allocation

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Vries, P. de and Midden, C. (2008) Effect of indirect information on system trust and control allocation. Behaviour & Information Technology, 27 (1). pp. 17-29. ISSN 0144-929X

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Abstract:In contrast with most other experimental system trust research, this paper examines indirect information as a basis for trust. In experiment 1, the overall valence of an evaluation concerning a route planner was pitted against a consensus cue, i.e. a favourable opinion about the system endorsed by a minority versus a majority. A positive evaluation caused an increase of system trust, whereas a negative evaluation led to a decrease. Control allocation, i.e. choosing manual or automatic mode, however, remained unaffected. Furthermore, no effect was found of consensus; one explanation holds that, despite the absence of outcome feedback, displaying of routes on-screen provided interfering trust-relevant information. Focusing solely on the consensus effect in the absence of route display, experiment 2 revealed consensus to affect both trust and control allocation.

These experiments show that trust-relevant information can be processed heuristically and systematically. Possibly, trust can also be based on direct information despite absence of feedback whether generated solutions are good or bad.
Item Type:Article
Copyright:© 2008 Taylor & Francis
Faculty:
Management and Governance (SMG)
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Link to this item:http://purl.utwente.nl/publications/80689
Official URL:http://dx.doi.org/10.1080/01449290600874956
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