To share or not to share: thats the question! When does sharing of HR services maximize perceived HR service value?

Meijerink, Jeroen and Hofman, Erwin and Hemels, Hinse (2011) To share or not to share: thats the question! When does sharing of HR services maximize perceived HR service value? In: 7th International Conference of the Dutch HRM Network, November 10-11, 2011, Groningen, the Netherlands.

Preview

PDF
471Kb

Abstract:	Nowadays, organizations can rely on a variety of delivery channels for offering HR services to employees, such as HR shared service centres, embedded HR professionals or electronic HRM. However, when should organizations opt for one of the many HR delivery channels that are at their disposal to secure a high-quality and/or low-cost delivery of a specific HR service? This paper gives an answer to this question by applying concepts from the field of operations management to HR service delivery within organizations. We empirically validate the assumption that the selection of an HR delivery channel for respective HR services should be based on the homogeneity of customer needs, or the commonality potential of an HR service. As such, this paper contributes by stressing the importance of taking a contingency view on the design of HR service delivery in organizations, using operations management concepts and the commonality potential framework.
Item Type:	Conference or Workshop Item
Faculty:	Management and Governance (SMG)
Research Group:	Operations, Organization and Human Resources (OOHR)
Link to this item:	http://purl.utwente.nl/publications/79641
Export this item as:	BibTeX EndNote HTML Citation Reference Manager

Show download statistics for this publication

Repository Staff Only: item control page

Metis ID: 279353