A Design proposal for a Benefits Management Method for Enterprise System Implementations


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Eckartz, Silja and Katsma, Christiaan and Oude Maatman, Ruud (2012) A Design proposal for a Benefits Management Method for Enterprise System Implementations. In: 45th Hawaii International Conference on System Sciences, HICSS 2012, January 4-7, 2012, Maui, HawaII, USA (pp. pp. 4642-4651).

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Abstract:Enterprise Systems (ES) involve relative high investments and long-lasting implementations for its adopters. A business case (BC) is often developed in the beginning to evaluate and justify this investment. This BC explains the expected costs, benefits and risks of the ES implementation. In this paper we especially focus on the problems of the current BC development and present a design proposal based on Benefits Management (BM). Research in cost estimation is matured and BM is perceived as a standard in this domain. We use an iterative design science approach to create our proposal. First, we give a structured overview of current BM methods both from practitioners as well as academia using the methodological framework of Avison and Fitzgerald [1]. Second, we derive our own improved BM method based on the work of Ward and Daniel [2]. During the development process, in five iterations, we interviewed and collaboratively worked with experts towards this method.
Item Type:Conference or Workshop Item
Copyright:© 2012 IEEE
Faculty:
Electrical Engineering, Mathematics and Computer Science (EEMCS)
Management and Governance (SMG)
Research Chair:
Research Group:
Link to this item:http://purl.utwente.nl/publications/79616
Official URL:http://dx.doi.org/10.1109/HICSS.2012.53
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