Designing cyclic appointment schedules for outpatient clinics with scheduled and unscheduled patient arrivals

Kortbeek, Nikky and Zonderland, Maartje E. and Boucherie, Richard J. and Litvak, Nelly and Hans, Erwin W. (2011) Designing cyclic appointment schedules for outpatient clinics with scheduled and unscheduled patient arrivals. [Report]

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Abstract:	We present a methodology to design appointment systems for outpatient clinics and diagnostic facilities that offer both walk-in and scheduled service. The developed blueprint for the appointment schedule prescribes the number of appointments to plan per day and the moment on the day to schedule the appointments. The method consists of two models that are linked by an algorithm; one for the day process that governs scheduled and unscheduled arrivals on the day and one for the access process of scheduled arrivals. Appointment schedules that balance the waiting time at the facility for unscheduled patients and the access time for scheduled patients, are calculated iteratively using the outcomes of the two models. The method is of general nature and can therefore also be applied to scheduling problems in other sectors than health care.
Item Type:	Report
Faculty:	Electrical Engineering, Mathematics and Computer Science (EEMCS)
Research Chair:	Operations Management and Logistics (OMPL)
Research Group:	Stochastic Operations Research (SOR) Industrial Engineering & Business Information Systems (IEBIS)
Link to this item:	http://purl.utwente.nl/publications/79013
Publisher URL:	http://www.math.utwente.nl/publications
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