Creating shared mental models: The support of visual language


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Landman, Renske B. and Broek, Egon L. van den and Gieskes, José F.B. (2009) Creating shared mental models: The support of visual language. In: 6th International Conference on Cooperative Design, Visualization, and Engineering, CDVE 2009, September 20-23, 2009, Luxembourg, Luxembourg (pp. pp. 161-168).

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Abstract:Cooperative design involves multiple stakeholders that often hold different ideas of the problem, the ways to solve it, and to its solutions (i.e., mental models; MM). These differences can result in miscommunication, misunderstanding, slower decision making processes, and less chance on cooperative decisions. In order to facilitate the creation of a shared mental model (sMM), visual languages (VL) are often used. However, little scientific foundation is behind this choice. To determine whether or not this gut feeling is justified, a research was conducted in which various stakeholders had to cooperatively redesign a process chain, with and without VL. To determine whether or not a sMM was created, scores on agreement in individual MM, communication, and cooperation were analyzed. The results confirmed the assumption that VL can indeed play an important role in the creation of sMM and, hence, can aid the processes of cooperative design and engineering.
Item Type:Conference or Workshop Item
Copyright:© 2009 Springer
Faculty:
Electrical Engineering, Mathematics and Computer Science (EEMCS)
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Link to this item:http://purl.utwente.nl/publications/78512
Official URL:http://dx.doi.org/10.1007/978-3-642-04265-2_23
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