Metrics to improve control in outsourcing software development projects


Ponisio, Laura and Eck, Pascal van (2011) Metrics to improve control in outsourcing software development projects. In: 18th EuroSPI2 Conference, 27-29 June 2011, Roskilde, Denmark (pp. 4.11-4.20).

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Abstract:Measurements serve as vital instruments to control projects involving software development outsourcing. However, managers have found it difficult to develop and implement effective measurement programs, in part because guidelines for choosing among concrete measure-ments are scarce. We address this gap between research and practice by examining frame-works and guidelines in the software process improvement literature. Our contribution com-prises a framework that provides a set of measurements (selected from the research litera-ture) for control of software development in a cooperative setting and a set of principles and guidelines for the design of an information infrastructure that provides managers with control information. We have validated our approach by showing our framework to an expert in out-sourcing projects, who confirmed its potential.
Item Type:Conference or Workshop Item
Copyright:© 2011 Delta
Electrical Engineering, Mathematics and Computer Science (EEMCS)
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