Development Scenarios for Organizational Memory Information Systems


Wijnhoven, Fons (1999) Development Scenarios for Organizational Memory Information Systems. Journal of management information systems, 16 (1). pp. 121-146. ISSN 0742-1222

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Abstract:Well-managed organizational memories have been emphasized in the
recent management literature as important sources for business success. Organizational
memory infonnation systems (OMIS) have been conceptualized as a framework
for information technologies to support these organizational memories. OMIS development
may include several projects and may take many years. This paper classifies
and analyzes OMIS development scenarios to provide guidance and support for OMIS
development. This includes the definition of the roles of participants, a work schedule,
and a definition of deliverables and deadlines. The mostly evolutionary nature of
OMIS development requires that the results of these steps be monitored and adjusted
when needed. Furthermore, a contingency framework and eight rules have been
hypothesized, partially based on ex-post analysis of three cases (Veronica Broadcasting,
Andersen Consulting, and Nationale-Nederlanden General Insurances). The
paper provides concepts and a framework that may be an aid to research on refining
the rules for analysis and design of OMIS.
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