Simulation As a Method To Support Complex Organizational Transformations in Healthcare


Rothengatter, Diederik and Katsma, Christiaan and Hillegersberg, Jos van (2010) Simulation As a Method To Support Complex Organizational Transformations in Healthcare. In: 16th Americas Conference on Information Systems, August 12-15, 2010, Lima, Peru.

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Abstract:In this paper we study the application of simulation as a method to support information system and process design in complex
organizational transitions. We apply a combined use of a collaborative workshop approach with the use of a detailed and
accurate graphical simulation model in a hospital that is in a major transition. The simulation represents the future situation of
the hospital and enables the healthcare professionals to analyze and reflect on processes, planning, staffing and collaboration,
and the new organizational processes and systems. We follow an action research setup in which, conducting iterative
workshops, our simulation model is enhanced and fine-tuned. The data collected from the workshops reveal that the benefits
of using simulations in complex organizational transitions include a substantial increase of awareness, insights and
acceptance by the medical and administrative staff.
Item Type:Conference or Workshop Item
Faculty of Behavioural, Management and Social sciences (BMS)
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