Simulation As a Method To Support Complex Organizational Transformations in Healthcare

Rothengatter, Diederik and Katsma, Christiaan and Hillegersberg van, Jos (2010) Simulation As a Method To Support Complex Organizational Transformations in Healthcare. In: 16th Americas Conference on Information Systems, August 12-15, 2010, Lima, Peru.

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Abstract:	In this paper we study the application of simulation as a method to support information system and process design in complex organizational transitions. We apply a combined use of a collaborative workshop approach with the use of a detailed and accurate graphical simulation model in a hospital that is in a major transition. The simulation represents the future situation of the hospital and enables the healthcare professionals to analyze and reflect on processes, planning, staffing and collaboration, and the new organizational processes and systems. We follow an action research setup in which, conducting iterative workshops, our simulation model is enhanced and fine-tuned. The data collected from the workshops reveal that the benefits of using simulations in complex organizational transitions include a substantial increase of awareness, insights and acceptance by the medical and administrative staff.
Item Type:	Conference or Workshop Item
Faculty:	Management and Governance (SMG)
Research Chair:	Design & Implementation of Information Systems (ISCM)
Research Group:	Industrial Engineering & Business Information Systems (IEBIS)
Link to this item:	http://purl.utwente.nl/publications/75795
Conference URL:	http://www.amcis2010.org/home/
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