Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships


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Jong, Floor de and Hillegersberg, Jos van and Eck, Pascal van and Kolk, Feiko van der and Jorissen, Rene (2010) Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships. In: 4th Global Sourcing Workshop on Global Sourcing of Information Technology and Business Processes, 22-25 March 2010, Zermatt, Switzerland (pp. pp. 119-150).

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Abstract:The lack of effective IT governance is widely recognized as a key inhibitor to successful global IT outsourcing relationships. In this study we present the development and application of a governance framework to improve outsourcing relationships. The approach used to developing an IT governance framework includes a meta model and a customization process to fit the framework to the target organization. The IT governance framework consists of four different elements (1) organisational structures, (2) joint processes between in- and outsourcer, (3) responsibilities that link roles to processes and (4) a diverse set of control indicators to measure the success of the relationship. The IT governance framework is put in practice in Shell GFIT BAM, a part of Shell that concluded to have a lack of management control over at least one of their outsourcing relationships. In a workshop the governance framework was used to perform a gap analysis between the current and desired governance. Several gaps were identified in the way roles and responsibilities are assigned and joint processes are set-up. Moreover, this workshop also showed the usefulness and usability of the IT governance framework in structuring, providing input and managing stakeholders in the discussions around IT governance.
Item Type:Conference or Workshop Item
Copyright:© 2010 Springer
Faculty:
Management and Governance (SMG)
Electrical Engineering, Mathematics and Computer Science (EEMCS)
Research Chair:
Research Group:
Link to this item:http://purl.utwente.nl/publications/73476
Official URL:http://dx.doi.org/10.1007/978-3-642-15417-1_8
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