Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships

Jong de, Floor and Hillegersberg van, Jos and Eck van, Pascal and Kolk van der, Feiko and Jorissen, Rene (2010) Governance of Offshore IT Outsourcing at Shell Global Functions IT-BAM Development and Application of a Governance Framework to Improve Outsourcing Relationships. In: 4th Global Sourcing Workshop on Global Sourcing of Information Technology and Business Processes, 22-25 March 2010, Zermatt, Switzerland.

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Abstract:	The lack of effective IT governance is widely recognized as a key inhibitor to successful global IT outsourcing relationships. In this study we present the development and application of a governance framework to improve outsourcing relationships. The approach used to developing an IT governance framework includes a meta model and a customization process to fit the framework to the target organization. The IT governance framework consists of four different elements (1) organisational structures, (2) joint processes between in- and outsourcer, (3) responsibilities that link roles to processes and (4) a diverse set of control indicators to measure the success of the relationship. The IT governance framework is put in practice in Shell GFIT BAM, a part of Shell that concluded to have a lack of management control over at least one of their outsourcing relationships. In a workshop the governance framework was used to perform a gap analysis between the current and desired governance. Several gaps were identified in the way roles and responsibilities are assigned and joint processes are set-up. Moreover, this workshop also showed the usefulness and usability of the IT governance framework in structuring, providing input and managing stakeholders in the discussions around IT governance.
Item Type:	Conference or Workshop Item
Copyright:	© 2010 Springer
Faculty:	Management and Governance (SMG) Electrical Engineering, Mathematics and Computer Science (EEMCS)
Research Chair:	Design & Implementation of Information Systems (ISCM)
Research Group:	Information Systems (IS) Industrial Engineering & Business Information Systems (IEBIS)
Link to this item:	http://purl.utwente.nl/publications/73476
Official URL:	http://dx.doi.org/10.1007/978-3-642-15417-1_8
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