System implementation: managing project and post project stage - case study in an Indonesian company


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Govindaraju, Rajesri and Bruijn, Erik Joost de and Fisscher, Olaf M. (2007) System implementation: managing project and post project stage - case study in an Indonesian company. In: Regional and Global Logistics and Supply Chain Management. New UM Ad, Bankok. ISBN 9789746776370

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Abstract:The research reported in this paper aims to get a better
understanding of how the implementation process of
enterprise systems (ES) can be managed, by studying the
process from an organisational perspective. A review of
the literature on previous research in ES implementation
has been carried out and the state of the art of ES
implementation research is defined. Using several body of
literature, an organisational view on ES implementation is
described, explaining that ES implementation involves
challenges from triple domain, namely technological
challenge, business process related challenge, and
organisational challenge. Based on the defined state of the
art and the organisational view on ES implementation
developed in this research, a research framework is
presented, addressing the project as well as the postproject
stage, and a number of essential issues within the
stages. System alignment, knowledge acquisition, change
mobilisation are the essntial issues to be studied in the
project stage while institutionalisation effort and
continuous improvement facilitation are to be studied in
the post-project stage. Case studies in Indonesian
companies are used to explain the framework.
Item Type:Book Section
Faculty:
Management and Governance (SMG)
Research Group:
Link to this item:http://purl.utwente.nl/publications/73375
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