Performance measurement procedures that support innovativeness rather than hamper it


Kerssens-van Drongelen, Inge and Harkink, Eric and Blomqvist, Kirsimarja and Ojanen, Ville and Kuittinen, Ossi (2004) Performance measurement procedures that support innovativeness rather than hamper it. In: R&D Management Conference, 7-9 July 2004, Sesimbra, Portugal (pp. pp. 226-238).

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Abstract:This paper addresses the contemporary challenges in increasing firm-level innovativeness and developing appropriate performance metrics. The authors discuss these challenges and provide a literature review on the innovation enhancing factors in service industries. They subsequently study the case of a multinational telecom company that tries to renew its innovative capabilities after a restructuring. An interpretative approach, based on employee focus group interviews and an extensive management workshop, is taken to co-develop context specific factors that enhance innovativeness. These factors include, amongst others, personal recognition and acknowledgement for an innovative achievement, available time, customer intimacy, and a clear innovation strategy. The identified factors will be used in a follow-up research aimed to develop performance measurement procedures that support the company to develop and exploit its innovative capabilities.
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