Using a Knowledge Elicitation Method to Specify the Business Model of a Human Factors Organization

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Schraagen, Jan Maarten and Ven van de, Josine and Hoffman, Robert R. and Moon, Brian M. (2009) Using a Knowledge Elicitation Method to Specify the Business Model of a Human Factors Organization. Human Factors and Ergonomics Society Annual Meeting Proceedings, 53 (4). pp. 309-313. ISSN 1071-1813

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Abstract:Concept Mapping was used to structure knowledge elicitation interviews with a group of human factors specialists whose goal was to describe the business model of their Department. This novel use of cognitive task analysis to describe the business model of a human factors organization resulted in a number of Concept Maps on topics such as Department strengths and weaknesses, strategic plans and partnerships, and ambitions and goals. This work might be seen as a prototype for how other human factors organizations might brainstorm their activities, progress, and goals.
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Link to this item:http://purl.utwente.nl/publications/73364
Official URL:http://dx.doi.org/10.1518/107118109X12524441080948
Conference URL:http://www.hfes.org/web/hfesmeetings/09annualmeeting.html
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