Trust in Wikipedia: How Users Trust Information from an Unknown Source


Lucassen, Teun and Schraagen, Jan Maarten (2010) Trust in Wikipedia: How Users Trust Information from an Unknown Source. In: Workshop on Information Credibility on the Web, WICOW, April 27, 2010, Raleigh, North Carolina, USA (pp. pp. 19-26).

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Abstract:The use of Wikipedia as an information source is becom-
ing increasingly popular. Several studies have shown that
its information quality is high. Normally, when considering
information trust, the source of information is an impor-
tant factor. However, because of the open-source nature of
Wikipedia articles, their sources remain mostly unknown.
This means that other features need to be used to assess the
trustworthiness of the articles. We describe article features
- such as images and references - which lay Wikipedia read-
ers use to estimate trustworthiness. The quality and the
topics of the articles are manipulated in an experiment to
reproduce the varying quality on Wikipedia and the famil-
iarity of the readers with the topics. We show that the three
most important features are textual features, references and
Item Type:Conference or Workshop Item
Copyright:© 2010 ACM
Behavioural Sciences (BS)
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