How turn-taking strategies influence users’ impressions of an agent


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Maat ter, Mark and Truong, Khiet P. and Heylen, Dirk (2010) How turn-taking strategies influence users’ impressions of an agent. In: International Conference on Intelligent Virtual Agents, IVA 2010, September 20-22, 2010, Philadelphia, PA, USA.

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Abstract:Different turn-taking strategies of an agent influence the impression that people have of it. We recorded conversations of a human with an interviewing agent, controlled by a wizard and using a particular turn-taking strategy. A questionnaire with 27 semantic differential scales concerning personality, emotion, social skills and interviewing skills was used to capture these impressions. We show that it is possible to influence factors such as agreeableness, assertiveness, conversational skill and rapport by varying the agent’s turn-taking strategy.
Item Type:Conference or Workshop Item
Copyright:© 2010 Springer
Faculty:
Electrical Engineering, Mathematics and Computer Science (EEMCS)
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Link to this item:http://purl.utwente.nl/publications/73134
Official URL:http://dx.doi.org/10.1007/978-3-642-15892-6_48
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