Inter-organisational communication in civil–military cooperation during complex emergencies: a case study in Afghanistan

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Rietjens, Sebastiaan J.H. and Verlaan, Kirsten and Brocades Zaalberg, Thijs W. and Boer de, Sirp J. (2009) Inter-organisational communication in civil–military cooperation during complex emergencies: a case study in Afghanistan. Disasters, 33 (3). pp. 412-435. ISSN 0361-3666

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Abstract:This paper seeks to contribute to an improved information management and exchange between humanitarian organisations and military agents in complex emergencies. To do so, a theoretical information management process model was developed and applied to the case of information management between International Security Assistance Force troops and humanitarian organisations such as Cordaid, DACAAR and the International Office for Migration in Kabul, Afghanistan. Based on this analysis the main shortcomings and problems in each stage of the information management process were identified. These include a lack of structured information databases, the absence of identification of information needs, and an over-classification of documents by the military. Using a logical framework analysis, six major improvement tactics were developed, including the creation of more overlap in rotations of personnel, the specification of aims and tasks regarding information management, the improvement of skills and competences of personnel involved, and the introduction of regular joint civil–military evaluations.
Item Type:Article
Copyright:© 2009 Wiley
Faculty:
Management and Governance (SMG)
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Link to this item:http://purl.utwente.nl/publications/72781
Official URL:http://dx.doi.org/10.1111/j.1467-7717.2008.01081.x
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Metis ID: 257713