Aiming for User Experience in Information Retrieval: Towards User-Centered Relevance (USR)


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Sluis van der, Frans and Dijk van, Betsy and Broek van den, Egon L. (2010) Aiming for User Experience in Information Retrieval: Towards User-Centered Relevance (USR). In: 33rd international ACM SIGIR Conference on Research and Development in Information Retrieval, 19-23 July 2010, Geneva, Switzerland.

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Abstract:As widely recognized, there is more to relevance than topicality. By looking at the user experience of Information Retrieval (IR), this proposal takes a broader perspective on relevance. Several facets of relevance are structured according to how the user will experience an information object. In particular, the antecedents and consequences of positive affect are discussed. The consequences of positive affect are related to the goal of an IR system, whereas features to derive the antecedents of positive affect from information objects are proposed. The features are combined in a model of relevance, consisting of three factors: topicality, understandability, and affective value. Moreover, it is discussed how the model can be evaluated through methods based on user studies.
Item Type:Conference or Workshop Item
Copyright:© 2010 ACM
Faculty:
Electrical Engineering, Mathematics and Computer Science (EEMCS)
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Link to this item:http://purl.utwente.nl/publications/72524
Official URL:http://dx.doi.org/10.1145/1835449.1835697
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