Predictors of organisational performance in small and medium-sized professional service firms

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Glunk, Ursula and Wilderom, Celeste P.M. (1998) Predictors of organisational performance in small and medium-sized professional service firms. International Journal of Technology Management, 16 (1-3). pp. 23-36. ISSN 0267-5730

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Abstract:The paper sets out our theoretical and empirical approach to delineating predictors of stakeholder performance in medium-sized computer service firms. It combines a resource-based approach with recent insights from the literature on small and medium-sized firms, professional service, and computer-service firms. Top managerial capital (in terms of inspiration, competence, and communication) and organisational capital (in terms of external, professional, and employee orientation as well as networking, financial management, and market focus) are assumed to be major predictors of organisational performance.
Item Type:Article
Copyright:© 1998 Inderscience Publishers
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Management and Governance (SMG)
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Link to this item:http://purl.utwente.nl/publications/71764
Official URL:http://inderscience.metapress.com/link.asp?id=rcrh3uj8aag2ab53
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Metis ID: 266644