Knowledge logistics in business contexts: analyzing and diagnosing knowledge sharing by logistics concepts

Wijnhoven, Fons (1998) Knowledge logistics in business contexts: analyzing and diagnosing knowledge sharing by logistics concepts. Knowledge and Process Management, 5 (3). pp. 143-157. ISSN 1092-4604

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Abstract:	Knowledge sharing is regarded by many management scientists as a main factor to evaluate organizational learning and knowledge management performance in organizations. Therefore, it is important to develop instruments for the analysis and diagnosis of knowledge sharing. Unfortunately, management practice and science lack instruments to evaluate the effectiveness of knowledge sharing within and between organizational units. This paper explores the possibilities of logistic concepts in analyzing and diagnosing knowledge sharing. Because the logistics concepts have been developed in physical/material elements sharing, it might be impractical or misdirecting in the virtual/knowledge area. Consequently, each concept has been evaluated to its practicability for knowledge-sharing analysis and diagnosis, leading to the KNOWLOG instrument and further understandings of the nature of knowledge sharing. These insights and the instrument are applied to three cases: a knowledge logistics coordinator, a high-tech equipment manufacturer and an IT consultancy/software company. The author concludes with pros and cons for the knowledge logistics approach to the effective management of knowledge sharing.
Item Type:	Article
Copyright:	© 1998 Wiley InterScience
Faculty:	Management and Governance (SMG)
Research Chair:	Design & Implementation of Information Systems (ISCM)
Research Group:	Industrial Engineering & Business Information Systems (IEBIS)
Link to this item:	http://purl.utwente.nl/publications/71455
Official URL:	http://www3.interscience.wiley.com/journal/61003357/abstract
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