Just-in-time patient scheduling in an eye care clinic

Campbell, Matthew and Vanberkel, Peter (2007) Just-in-time patient scheduling in an eye care clinic. In: 37th Atlantic Schools of Business Conference, September 28-30, 2007, Wolfville, Nova Scotia, Canada.

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Abstract:	The IWK’s division of Ophthalmology currently provides clinical service to over 8000 patients per year. Eye Care Centre patients were experiencing long waits between registration and their ophthalmologist appointment. This paper details the development of a patient scheduling methodology that utilizes “just-in-time” philosophy to reduce the wait time experienced by Eye Care Centre patients.
Item Type:	Conference or Workshop Item
Link to this item:	http://purl.utwente.nl/publications/70549
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