Toward Mobile Web 2.0-based business methods: Collaborative QoS-information sharing for mobile service users

Wac, Katarzyna and Bults, Richard and Beijnum van, Bert-Jan and Chen, Hong and Konstantas, Dimitri (2009) Toward Mobile Web 2.0-based business methods: Collaborative QoS-information sharing for mobile service users. In: Mobile and Ubiquitous Commerce. Advanced E-Business Methods, 4 . Information Science Reference, UK, pp. 60-81. ISBN 9781605663661

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Abstract:	Mobile service providers (MoSPs) emerge, driven by the ubiquitous availability of mobile devices and wireless communication infrastructures. MoSPs’ customers satisfaction and consequently their revenues, largely depend on the quality of service (QoS) provided by wireless network providers (WNPs) available at a particular location-time to support a mobile service delivery. This chapter presents a novel method for the MoSP’s QoS-assurance business process. The method incorporates a location- and time-based QoS-predictions’ service, facilitating the WNP’s selection. We explore different business cases for the service deployment. Particularly, we introduce and analyze business viability of QoSIS.net, an enterprise that can provide the QoS-predictions service to MoSPs, Mobile Network Operators (as MoSPs), or directly to their customers (i.e. in B2B/B2C settings). QoSIS.net provides its service based on collaborative-sharing of QoS-information by its users. We argue that this service can improve the MoSP’s QoS-assurance process and consequently may increase its revenues, while creating revenues for QoSIS.net.
Item Type:	Book Section
Copyright:	© 2009 IGI Global
Faculty:	Electrical Engineering, Mathematics and Computer Science (EEMCS)
Research Group:	Biomedical Signals and Systems (BSS)
Link to this item:	http://purl.utwente.nl/publications/68143
Official URL:	http://www.igi-global.com/reference/details.asp?ID=33424
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