Discovering Strategies to Improve Business Value in Outsourcing Projects

Ponisio, M.L. and van Eck, P.A.T. and Vruggink, P. (2008) Discovering Strategies to Improve Business Value in Outsourcing Projects. In: Proceedings of the Third Nordic Outsourcing Workshop NOW08, 26-27 May 2008, Inverness, United Kingdom.

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Abstract:	This paper deals with the problem of leveraging client business value in a software development outsourcing relationship. We have observed software development projects from two different Dutch IT outsourcing companies and studied the approach they apply in their (successful) projects. The results show that they create a role dedicated to facilitate communication. This arrangement has the potential to put team members in a better position to communicate, facilitating the transfer of information supporting the rationale behind design decisions. Teams are thus better equipped to anticipate change and to react faster in solving everyday problems. This paper describes our observations and the practical implications we expect, such as the improvement of re-buy intention on the client's side.
Item Type:	Conference or Workshop Item
Faculty:	Electrical Engineering, Mathematics and Computer Science (EEMCS)
Research Group:	Information Systems (IS)
Link to this item:	http://purl.utwente.nl/publications/64933
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