Affordances in conversational interactions with multimodal QA systems


Niculescu, Andreea (2008) Affordances in conversational interactions with multimodal QA systems. In: 4th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society, USAB 2008, 20-21 November 2008, Graz, Austria (pp. pp. 221-236).

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Abstract:Implementation of adequate conversational structures is a key issue in developing successful interactive user interfaces. A way of testing the adequacy of the structures is to prove the correct orientation of each communicative action towards a preceding action. We refer to this orientation leading to a certain response as the affordance of the communicative action. In this paper we present a case study where affordances of implemented conversational structures (including verbal and graphical elements) in a multimodal medical QA system are identified applying Conversation Analysis (CA) tools and tested using the Cognitive Walkthrough (CW) method. The CW method was modified to fit the conversational approach and tested with five expert evaluators. Results showed that the affordance analysis helps detecting inefficient constructions leading to disruptions in the dialog flow, spots unnecessary functions and provides important insights on systems easy-of-use.
Item Type:Conference or Workshop Item
Copyright:© 2008 Springer
Electrical Engineering, Mathematics and Computer Science (EEMCS)
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