Requirements engineering for e-Government services: A citizen-centric approach and case study

Velsen van, Lex and Geest van der, Thea and Hedde ter, Marc and Derks, Wijnand (2009) Requirements engineering for e-Government services: A citizen-centric approach and case study. Government Information Quarterly, 26 (3). pp. 477-486. ISSN 0740-624X

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Abstract:	Throughout the last decade, user involvement in e-Government service design has been virtually non-existent. Over time, e-Government experts began to realize that these services would benefit from a citizen-centric requirements engineering approach which has led to a demand for such an approach for this particular field. This article presents a citizen-centric approach towards user requirements engineering for e-Government services. It utilizes interviews and citizen walkthroughs of low-fidelity prototypes. A case study of a social support portal illustrates the approach and shows the need for repeated citizen inquiry, as the implementation of user requirements in low-fidelity prototype design is not always accepted by prospective end-users.
Item Type:	Article
Copyright:	© 2009 Elsevier Science
Faculty:	Behavioural Sciences (BS)
Research Group:	Media, Communication and Organisation (MCO)
Link to this item:	http://purl.utwente.nl/publications/61646
Official URL:	http://dx.doi.org/10.1016/j.giq.2009.02.007
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