Watch out for the preview: The effects of a preview on the usability of a Content Management System and on the user's confidence level

Reddig, Daniela and Karreman, Joyce and Geest van der, Thea (2008) Watch out for the preview: The effects of a preview on the usability of a Content Management System and on the user's confidence level. In: IEEE International Professional Communication Conference, IPCC 2008, 13-16 July 2008, Location: Montreal, QC .

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Abstract:	As time moves on, a trend crystallizes that sets new requirements on content management systems. The circle of users shifts from a small technically experienced group to a large network of inexperienced editors. Literature stresses that a higher need for usability is present if personnel with a low grade of human computer interaction expertise is using a system. But how can system designers accomplish a high level of usability? This study suggests a preview as an important factor for strengthening the usability (effectiveness, efficiency and satisfaction) of a content management system. The findings of this study support the hypothesis: the results showed that a preview enhances the userspsila satisfaction with the system. Moreover, the study shows that the userspsila confidence to be able to work with the system is an important factor; the results showed positive correlations between confidence and satisfaction and between confidence and effectiveness.
Item Type:	Conference or Workshop Item
Copyright:	© 2008 IEEE
Faculty:	Behavioural Sciences (BS)
Research Group:	Technical and Professional Communication (TPC) Media, Communication and Organisation (MCO)
Link to this item:	http://purl.utwente.nl/publications/61644
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