Professional Writers and Empathy: Exploring the Barriers to Anticipating Reader Problems

Jong de, Menno and Lentz, Leo (2007) Professional Writers and Empathy: Exploring the Barriers to Anticipating Reader Problems. In: IEEE International Professional Communication Conference, IPCC 2007, 1-3 Oct. 2007 , Seattle, Washington.

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Abstract:	Research has shown that professional writers cannot accurately predict the problems readers will experience when using functional documents. In this paper, we give an overview of reasons why it can be so hardfor writers to anticipate reader problems. We elaborate on the concept of empathy, and discuss a broad range of research offering explanations for the lack of empathy among writers and reviewers.
Item Type:	Conference or Workshop Item
Copyright:	© 2007 IEEE
Faculty:	Behavioural Sciences (BS)
Research Group:	Technical and Professional Communication (TPC)
Link to this item:	http://purl.utwente.nl/publications/61617
Official URL:	http://dx.doi.org/10.1109/IPCC.2007.4464058
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