User Research of a Voting Machine: Preliminary Findings and Experiences

Share/Save/Bookmark

Jong, Menno de and Hoof, Joris van and Gosselt, Jordy (2007) User Research of a Voting Machine: Preliminary Findings and Experiences. Journal of Usability Studies, 2 (4). pp. 180-189. ISSN 1931-3357

open access
[img]
Preview
PDF
217kB
Abstract:This paper describes a usability study of the Nedap voting machine in the Netherlands. On the day of the national elections, 566 voters participated in our study immediately after having cast their real vote. The research focused on the correspondence between voter intents and voting results, distinguishing between usability (correspondence between voter intents and voter input) and machine reliability (correspondence between voter input and machine output). For the sake of comparison, participants also cast their votes using a paper ballot.
The machine reliability appeared to be 100%, indicating that, within our sample, all votes that had been cast were correctly represented in the output of the voting machine. Regarding usability, 1.4% of the participants had cast the wrong vote using the voting machine. This percentage was similar to that of the paper ballot.
Practical implications as well as experiences with this type of usability testing are discussed.
Item Type:Article
Copyright:© 2007 Usability Professionals' Association
Faculty:
Behavioural Sciences (BS)
Research Group:
Link to this item:http://purl.utwente.nl/publications/61609
Export this item as:BibTeX
EndNote
HTML Citation
Reference Manager

 

Repository Staff Only: item control page

Metis ID: 243571