How do experts assess usability problems? An empirical analysis of cognitive shortcuts

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Lentz, Leo and Jong de, Menno (2009) How do experts assess usability problems? An empirical analysis of cognitive shortcuts. Technical communication, 56 (2). pp. 111-121. ISSN 0049-3155

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Abstract:Discusses the cognitive shortcuts that may hinder technical communicators in empathizing with readers.
Explores the issue of judging the severity of problems detected in a document evaluation.
Demonstrates how cognitive shortcuts may affect technical communicators' capability to assess the likelihood and impact of reader problems.
Item Type:Article
Copyright:© 2009 Ingenta
Faculty:
Behavioural Sciences (BS)
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Link to this item:http://purl.utwente.nl/publications/61593
Official URL:http://www.ingentaconnect.com/content/stc/tc/2009/00000056/00000002/art00005
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