Municipalities on the Web: User-Friendliness of Government Information on the Internet

Jong de, Menno and Lentz, Leo (2006) Municipalities on the Web: User-Friendliness of Government Information on the Internet. In: International Conference on Electronic Government, EGOV 2006, September 4-8, 2006, Kraków, Poland.

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Abstract:	Municipal websites are highly visible manifestations of e-government developments. Though the content and functionality of these websites are rapidly expanding, the usability of municipal websites is as yet underexposed. This paper reports on the results of a scenario-based evaluation of 15 Dutch municipal websites. Despite the often positive scores of the websites in national checklist-based rankings, an overwhelming number of usability problems was found with each scenario. A qualitative description is given of two important categories of user problems: navigation and perspective-taking. Both problem categories suggest that a strict HCI perspective on website evaluation may not suffice: it is the interplay between context, content and interface that will be crucial for the optimization of municipal websites.
Item Type:	Conference or Workshop Item
Copyright:	© 2006 Springer
Faculty:	Behavioural Sciences (BS)
Research Group:	Technical and Professional Communication (TPC)
Link to this item:	http://purl.utwente.nl/publications/59797
Official URL:	http://dx.doi.org/10.1007/11823100_16
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