Municipalities on the Web: User-Friendliness of Government Information on the Internet
Jong de, Menno and Lentz, Leo (2006) Municipalities on the Web: User-Friendliness of Government Information on the Internet. In: International Conference on Electronic Government, EGOV 2006, September 4-8, 2006, Kraków, Poland.
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|Abstract:||Municipal websites are highly visible manifestations of e-government developments. Though the content and functionality of these websites are rapidly expanding, the usability of municipal websites is as yet underexposed. This paper reports on the results of a scenario-based evaluation of 15 Dutch municipal websites. Despite the often positive scores of the websites in national checklist-based rankings, an overwhelming number of usability problems was found with each scenario. A qualitative description is given of two important categories of user problems: navigation and perspective-taking. Both problem categories suggest that a strict HCI perspective on website evaluation may not suffice: it is the interplay between context, content and interface that will be crucial for the optimization of municipal websites.
|Item Type:||Conference or Workshop Item|
|Copyright:||© 2006 Springer|
Behavioural Sciences (BS)
|Link to this item:||http://purl.utwente.nl/publications/59797|
|Export this item as:||BibTeX|
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