Tax to the max: Designing web services for ordinary people

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Geest, Thea van der (2004) Tax to the max: Designing web services for ordinary people. Information Design Journal + Document Design, 12 (3). pp. 213-218. ISSN 1871-1138

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Abstract:This article calls for designer attention to the everyday information needs and the varying computer skills of the public at large. The activities of the Dutch Inland Revenue serve as an example. The author pleads for more interaction between designers, organizations and users.
Item Type:Article
Copyright:© 2004 John Benjamins Publishing Company
Faculty:
Behavioural Sciences (BS)
Research Group:
Link to this item:http://purl.utwente.nl/publications/59026
Official URL:http://dx.doi.org/10.1075/idjdd.12.3.09gee
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