Improving Workplace Expertise to Meet Increasing Customer Requirements: The Impact of Training

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Streumer, Jan N. and Calon, Marie-José (1997) Improving Workplace Expertise to Meet Increasing Customer Requirements: The Impact of Training. International Journal of Training and Development, 1 (1). pp. 49-61. ISSN 1360-3736

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Abstract:This article focuses upon the training of engineers at a factory producing integrated circuits. Inadequate use of statistical process techniques by the engineers meant that the production process was not being optimised in the context of increasing customer requirements. A training needs analysis was undertaken and a training programme was developed, implemented and evaluated. The results of this programme are presented and conclusions drawn.
Item Type:Article
Copyright:© 1997 Blackwell
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Link to this item:http://purl.utwente.nl/publications/58323
Official URL:http://dx.doi.org/10.1111/1468-2419.00005
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