Designing and evaluating procedural instructions with the four components model.

Steehouder, Michael and Meij van der, Hans (2005) Designing and evaluating procedural instructions with the four components model. In: IEEE International Professional Communication Conference, IPCC 2005, 10-13 July 2005, Limerick, Ireland.

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Abstract:	Procedures form the heart of user instructions, tutorials, reference guides, job-aids, online help, way-finding instructions, medicine prescriptions, and so on. This paper summarizes the four component model, which is intended to integrate best practices and research outcomes.
Item Type:	Conference or Workshop Item
Copyright:	©2005 IEEE
Faculty:	Behavioural Sciences (BS)
Research Group:	Technical and Professional Communication (TPC) Instructional Technology (IST)
Link to this item:	http://purl.utwente.nl/publications/55184
Official URL:	http://dx.doi.org/10.1109/IPCC.2005.1494254
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