Designing and evaluating procedural instructions with the four components model.


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Steehouder, Michael and Meij van der, Hans (2005) Designing and evaluating procedural instructions with the four components model. In: IEEE International Professional Communication Conference, IPCC 2005, 10-13 July 2005, Limerick, Ireland.

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Abstract:Procedures form the heart of user instructions, tutorials, reference guides, job-aids, online help, way-finding instructions, medicine prescriptions, and so on. This paper summarizes the four component model, which is intended to integrate best practices and research outcomes.
Item Type:Conference or Workshop Item
Copyright:©2005 IEEE
Faculty:
Behavioural Sciences (BS)
Research Group:
Link to this item:http://purl.utwente.nl/publications/55184
Official URL:http://dx.doi.org/10.1109/IPCC.2005.1494254
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