Supporting knowledge exchange isn't easy: lessons learnt from a case study

Share/Save/Bookmark

Pumareja, Dulce T. and Bondarouk, Tatyana and Sikkel, Klaas (2003) Supporting knowledge exchange isn't easy: lessons learnt from a case study. In: 2003 IRMA International Conference, 18-21 May 2003, Philadelphia, PA, USA (pp. pp. 531-534).

open access
[img]
Preview
PDF
100kB
Abstract:A knowledge management system is introduced in a large insurance company. It is meant to become a virtual knowledge network for a group of insurance professionals. Despite the fact that the introduction was met with enthusiasm and user participation in the design was ensured, the system did not live up to the expectations. In this paper we investigate this failure by uncovering and analyzing the requirements engineering processes underlying the system's
conception, design and introduction. The demise of the system can be attributed to a lack of attention for the use context of the end users and a tendency in the development process to focus mostly on the technical solution instead of problem analysis.
Item Type:Conference or Workshop Item
Faculty:
Management and Governance (SMG)
Electrical Engineering, Mathematics and Computer Science (EEMCS)
Research Group:
Link to this item:http://purl.utwente.nl/publications/45369
Export this item as:BibTeX
EndNote
HTML Citation
Reference Manager

 

Repository Staff Only: item control page

Metis ID: 212048