Evaluating electronic performance support systems: A methodology focused on future use-in-practice

Collis, Betty and Verwijs, Carla (1995) Evaluating electronic performance support systems: A methodology focused on future use-in-practice. Innovations in Education and Teaching International, 32 (1). pp. 23-30. ISSN 1355-8005

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Abstract:	Electronic performance support systems, as an emerging type of software environment, present many new challenges in relation to effective evaluation. In this paper, a global approach to a 'usage-orientated' evaluation methodology for software product is presented, followed by a specific example of the application of the methodology to electronic performance support systems. The usage-orientated evaluation methodology is characterised by: (a) its applicability throughout the life-cycle of a software product; (b) its blending of theoretical and practical aspects through a consistent focus on the eventual outcome, 'Will they use it?' ('use in practice'); (c) its use of a core evaluation instrument, the 'usage map', in various ways during the life-cycle of the product; and (d) its support of decision making for both those involved in the design process of the product and those representing its potential users.
Item Type:	Article
Copyright:	© 1995 Taylor & Francis
Research Group:	Technological Support for Strategy, Learning and Change (TSLC)
Link to this item:	http://purl.utwente.nl/publications/26906
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Metis ID: 135557