Customer information systems: approaching a new field in information systems from a new perspective

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Ruyter de, Ko and Zuurbier, Joost (1993) Customer information systems: approaching a new field in information systems from a new perspective. Information and Management, 24 (5). pp. 247-255. ISSN 0378-7206

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Abstract:Recent years have witnessed an increasing awareness and need for information systems that can fulfil a role on the boundary between organisations and their environments. However, these so-called Customer Information Systems (CIS) have been developed using a traditional design approach with an emphasis on information systems that ignores the role of social systems in business decision-making. Consequently, a number of well-known problems concerning the use of information technology have also risen in the CIS area. Therefore, we propose a new design approach to CIS that addresses responsibilities and norms in business decision-making and focuses on the interplay between information systems design and organisational design. We propose extensions of current design issues that - if successful - could be of interest for researchers as well as practitioners.
Item Type:Article
Copyright:© 1993 Elsevier Science
Link to this item:http://purl.utwente.nl/publications/20653
Official URL:http://dx.doi.org/10.1016/0378-7206(93)90002-B
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