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A Customer Service Management Architecture for the Internet

Sprenkels, Ron and Pras, Aiko and Beijnum van, Bert-Jan and Goede de, Leo (2000) A Customer Service Management Architecture for the Internet. [Report]

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Item Type:	Report
Copyright:	© 2000 University of Twente, Centre for Telematics and Information Technology
Faculty:	Electrical Engineering, Mathematics and Computer Science (EEMCS)
Research Group:	Design and Analysis of Communication Systems (DACS) Biomedical Signals and Systems (BSS)
Link to this item:	http://purl.utwente.nl/publications/18070
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Metis ID: 118589

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