A customer service management architecture for the internet

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Sprenkels, Ron and Pras, Aiko and Beijnum, Bert-Jan van and Goede, Leo de (2000) A customer service management architecture for the internet. [Report]

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Copyright:© 2000 University of Twente, Centre for Telematics and Information Technology
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Electrical Engineering, Mathematics and Computer Science (EEMCS)
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Link to this item:http://purl.utwente.nl/publications/18070
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